COPC® Service Journey Thinking Certified Professional Manager

Mark Husband

The certificate above verifies the successful completion of this course instructed by COPC Inc. This certificate indicates that this student has passed an exam to achieve individual certification. COPC Inc. offers an extensive global training portfolio that focuses on contact center management best practices, data analytics, and Lean Six Sigma principles. Our training is available online, in-person and live virtually in multiple languages. Our facilitators have over 20 years of practical experience in call center and contact center operations. Do you have an interest in achieving individual certification and advancing your skillset? Learn more about COPC Inc. training by visiting the link following, or get in touch with us at info@copc.com. https://www.copc.com/what-we-do/training/

Skills / Knowledge

Customer Experience (CX) Leaders
Customer Experience (CX) Executives
Customer Care Executives
Customer Care Service Executives
Heads of Contact Centers
Heads of Retail Operations
Heads of Dispatched Service Teams
Digital Channel Designers
User Experience Designers
Self Service Designers

Issued on

July 12, 2023

Expires on

Does not expire

Evidence

92.1%

Top 56 percent of the course

Average class grade: 92 %