COPC® Best Practices for Customer Experience Operations

COPC® Best Practices for Customer Experience (CX) Operations is a rigorous, in-depth program about how to deliver a world-class customer experience operation. This training will help you manage and improve any customer experience program, increasing both customer satisfaction and bottom line growth. You will learn how to apply best practices and guidelines found in the COPC CX Standard, a performance management system for customer experience operations.